Product Warranty

NewHall Watches Product Warranty

We will repair or replace every watch sold on our website for a period of one year after the date of purchase under our warranty. Our warranty covers mechanical faults or breakdown only, watches that have symptoms of the movement behaving incorrectly, such as the movement losing time, gaining time, or functioning incorrectly, will be serviced under our seller warranty. 

We aim to have all watches repaired within 14 days of it arriving at our workshop, at busy times or if we need to wait for parts this may take slightly longer. In the event of us not being able to repair the watch, we will look to replace your item, in the event that is not possible we may issue a refund. 

Please note that any warranty claims need to be validated in-line with our policy as described below.

Our Warranty covers manufacturing defects only. Your watch will not be covered:

  • For any damage resulting from daily 'wear and tear', water or moisture damage, any damage to the case, glass, strap or any other physical damage that may occur.
  • Damage that occurs as a result of having a third party repair the watch.
  • Mechanical faults that occur as a result of mis-handling, negligence or shock, or exceeding the watch manufacturer’s water resistance guidelines, are not covered under any circumstances.
  • Any cosmetic damage, such as loss of colour due to excessive wear, chips to the watch glass or face, crystals falling out, straps being worn out, are not covered.